Discover 
The Citizen360 product suite facilitates the interaction between the customers you serve and the goods and services you provide. The solutions include case management, 24/7 virtual assistant, customer service software, and communications marketing and outreach management which can be integrated together to give you a 360 view of your customer to effectively and efficiently provide the best possible solutions and services to those you intend to serve.
OnAir
Consisting of two components, a screening/eligibility process and intake application review portal, the OnAir Case Management System allows for the reception, sorting and approval of applications and documents.
Used in conjunction with the Navigator, OnAir takes the user through a series of steps that allow for program eligibility determination in a time efficient experience for the user. Once they’re approved through the Eligibility Navigator, the user is directed to the Intake Portal where they as an applicant can create an account and fill out an application. Finally, an agent can review and evaluate this submitted application through their Review Portal.
The agent can also request additional information from the user, schedule email reminders, update application status, and pull and analyze reports, among other possibilities that allow for a fully data driven user experience.
Download the OnAir
Data Sheet
Key Outcomes
- Time and cost efficient for the user and reviewing agent
- Eligibility Navigator that determines user qualifications
- Intake Portal that guides the user through the application process
- Review Portal that allows agents to process applications
- Multi-language support
oNavigator
Navigator works as a front line triage system. It asks your visitor questions about the information they seek; then are led to the exact location of the information requested. No more wrong lines. The information is presented in a format tailored for the user and turns complex information into clear consumable pieces. This user guided journey helps streamline the customer service and support process, routing the user to the right location.
Key Outcomes
- Provides website visitors quick, easy access to searched for information
- Complex information turned into clear consumable pieces
- Present all relevant information pertaining to visitors request in one place
- Relieves call volume to live-agents or call centers
- Allows for easy updates to information without any website redesign
Download the Navigator
Data Sheet
oChat
oChat is an interactive chatbot solution that can serve up helpful information to your site users 24/7. It allows users to obtain answers quickly while reducing the need for users to reach out to a call center. Our platform can also provide insights into the type of questions that are being asked and their frequency so that your constituents get the right answers to their questions.
Download the oChat
Data Sheet
Key Outcomes
- Always on 24/7
- Can provide answers to 75% or more of the common questions
- Personalized journey for each visitor
- Multi-language support
- Able to link visitors directly to page or document they are searching for
CORD
(Campaign Outreach Rapid Deployment)
CORD is a complete platform that contains a suite of features to help plan, design, develop, and execute outreach and marketing campaigns. Using advanced maps, Census data, and other geographic insights, the CORD platform facilitates a data-driven approach, both for planning where to target efforts and for assessing the effectiveness of the campaign and adjusting when necessary.
Key Outcomes
- Public dashboards for transparency and communication
- Internal dashboards that present more granular campaign data to understand effectiveness and impact
- LocationAI – an interactive mapping and data analytics tool that helps CBOs and executives answer specific questions about the campaign and allows users to create custom queries at a general area
- Single and bulk reporter tool that allows CBOs to comply with contractual reporting requirements.
- Geocoding and data validation to ensure data quality
